Meteor wins two awards at the Irish Contact Centre Awards 2009
Including Contact Centre of the Year
Meteor’s Customer Care team scooped two awards at the Irish Contact Centre Awards held on Saturday night (14th November 2009) at the Burlington hotel, Dublin. Meteor received the Best Customer Retention Programme award and also walked away with the top-prize on the night after being crowned Contact Centre of the Year.
The event was attended by businesses from all over the country that turned out to celebrate the highest standards and excellence within the Irish contact centre industry. The awards provide organisations that deliver customer services, sales and technical support the opportunity to be judged by their peers and to be recognised for their ability to deliver excellence in the current challenging economic environment.
Commenting on the achievement, Carlos Hernandez, Customer First Programme Manager in Meteor, said, “This accomplishment represents the hard work and dedication of our entire Customer Care operation. I would like to commend all of the team for their ongoing commitment to all of our one million plus customers.”
In the Best Customer Retention Programme category the judges applauded Meteor for “providing real evidence of how they are focused on maintaining market share in this highly competitive sector. With an average save rate of 91% in the last twelve months and a contribution of several million Euro in revenue Meteor is a worthy winner of this award.”
In naming Meteor the Contact Centre of the Year 2009, the judges commended the company on implementing a programme focused on driving more efficiency through the contact centre.
“All this was achieved whilst increasing customer retention rates and growing the customer base. The glowing testimonials show that Meteor’s dedication to providing an excellent customer experience is reaping many awards”.
Carlos added: “This win also comes on the back of the Retail team winning two Retail Excellence awards, including Retail Company of the Year, providing further evidence of Meteor’s commitment to providing a first class customer experience”.
