Troubleshooting upgrades
Question 1: Should I close the ‘Mobile Partner’ application before I attempt to perform the upgrade?
Yes, the application must be shut down. If the application remains open, the upgrade will not be able to detect the USB device, and the upgrade process will be unsuccessful.
Question 2: If after three minutes, the new software has not started up automatically, what should I do?
Remove and re-insert the USB device and you will see ‘Welcome to Meteor Broadband to go setup wizard’, and follow the onscreen instructions
Question 3: What do I do if I see ‘Error Code 2: the data card can’t be found’, when the upgrade applications are attempting to find the USB device?
The data card can’t be found. Error code 2. One of the following reasons may cause the error:
a. The data card is not properly connected to the PC.
b. Other program is using the data card
c. You do not have the authority of the administrator.
Try the following:
- On your computer (ensure that the USB Stick is NOT inserted), Go to Start -> Control Panel -> Add Remove Programs -> Uninstall ‘Mobile Partner’ software , and follow the on screen instructions
- After uninstalling ‘Mobile Partner’, insert USB stick and wait for windows to install the hardware automatically (when ‘Your new hardware is installed and ready to use’ appears, you will be prompted to install mobile partner software)
- Click ‘next ‘ , then ‘I agree’, then click ‘next’, and click ‘Install’
Click ‘Finish’
‘Your new hardware is installed and ready to use’ will appear in the bottom right hand corner of your screen - When the ‘Mobile Partner’ software starts up, click on the close button
- Retry ‘Step 2: Upgrading Your Device’
