General
- The Product is applicable to eligible Meteor Customers roaming in the UK, and calling landline and mobile numbers in the following destinations; The UK, Ireland, The Channel Islands and The Isle of Man.
- Calls made by Meteor Customers while Roaming in the UK, to destinations other than those listed above, are subject to standard roaming rates. These can be obtained on the Meteor website here or by contacting Customer Care
- Business Customers wishing to utilise the Meteor UK Roaming Product should contact Business Support (1800 247 085) in advance of your trip, to ensure that roaming is enabled.
Tariffs and Charges
- The Product is only applicable to Meteor tariff plans, which Meteor may designate from time to time. There is no representation or warranty that this Product does, or will, apply to any specific, or all, tariff plans.
- Meteor reserves the right to terminate a Customer's use of Roaming Services where Meteor is of the opinion that same is being used for improper or fraudulent purposes.
- The tariffs and minutes used on the Product cannot be applied to any ‘bundled' minutes on your existing tariff plan.
- There is no charge applied to Meteor customers roaming in the UK for receiving a call from any mobile telephony network serving either the UK or Ireland pursuant to a valid telecommunications licence.
- Customers will be expected to settle their account in full for all charges incurred for usage of the Services whilst Roaming.
Business Customers
- The Product is only applicable when roaming on the T-Mobile UK Network - Customers who roam using other UK networks are subject to standard roaming charges.
- Meteor Business Customers will not be required to opt-in; and will automatically avail of the Product while Roaming in the UK.
- No connection charge applies when Customers make calls to any destination.
- Customers' existing out-of bundle tariffs apply to voice calls - the rate you pay in Ireland when you have used up your bundle allowance is the "out of bundle" rate that you will pay in the UK.
- There are no charges for accessing your own voicemail ("171" and 085 5 XXX XXXX)
- When calling another Irish mobile network (including Meteor) subscribers' voicemail via the "long number"; + 353 8X 5 XXX XXXX, you will be charged the same rate as a Meteor call to ‘Other Irish Network'.
- Calls to Premium rate numbers are excluded from this Meteor UK agreement and are subject to the standard roaming rates applicable. Calls to Irish Premium Rate numbers are not accessible whilst roaming.
- Subject to per second billing with a 30 second minimum duration for calls made.
Automatic Data Connections
Customers acknowledge that the installation of automatic data connections on their Equipment, which may seek websites or download e-mail automatically, may give rise to significant data roaming charges and that it is their responsibility to manage the proper configuration of same prior to Roaming.
Any use of such automatic connections whilst roaming shall be treated as being with the consent of the Customer and billed accordingly. Meteor accepts no responsibility for the frequency in which these applications access data services and the Customer shall be wholly responsible for same and the Charges therein.
For further information as to disconnecting automatic data connections, see below. For an indication as to potential data usage amounts, please click on either of the following links http://www.meteor.ie/mobile_broadband/bill_pay/usage_calculator/ http://www.meteor.ie/mobile_broadband/payg/usage_calculator/.
Disconnecting Automatic Data Connections
If you have installed any application on your handset (or if you already have pre-loaded data applications) please ensure prior to roaming that any automatic download facility is turned off, refer to the application settings directly as instructions to disable connections may vary from application to application. For email applications please be aware of any automatic retrieval that may be configured, this could cause unexpected data usage to be incurred. Please refer to your handset manual for more detailed instruction.
Fair Use Policy
Meteor reserves the right to restrict, suspend or terminate any Customer's use of the Product if in Meteor's opinion the Product is being used improperly or fraudulently and to ensure that there are no adverse financial or other effects suffered by Meteor for Customers usage of the UK partner network (T-Mobile UK).
