Meteor on the 2nd of February reported a potential data breach for up to 404 Meteor customers to the Data Protection Commissioner.
The issue is a result of the theft of two laptops. The incidents were immediately reported to An Garda Siochána and two separate investigations are ongoing. There is no evidence at this time that the data at risk has been used by a third party.
Meteor treats privacy and protection of all data extremely seriously. We have already taken the precautionary measure of reporting the incident to the Irish Banking Federation however we would advise you to monitor your bank account activity and report anything suspicious directly to your bank.
In the coming days we will telephone the 404 customers whose financial data may be at risk to answer any questions or concerns they may have. All impacted customers will be notified by letter. Customers who believe they may have been affected can contact us at 1800 444 085.
As a goodwill gesture, we will credit the accounts of affected customers with one month mobile bill rental applied on March bills, for the inconvenience which this has caused. If in the unlikely event that a customer suffers a loss as a direct consequence of this incident, which is in excess of the goodwill gesture amount, please contact us on our freephone number.