Controlling data charges
Managing your data costs while roaming
To help you manage your data costs when accessing the internet on your mobile or using Broadband To Go while roaming in the EU, we have launched data roaming notifications and a spending cap in line with new EU data roaming regulation.
How do these notifications and spend cap work?
Our spend cap is automatically applied to your account and has a limit of €60.00 (Inc. Vat). So when you first connect to the internet when roaming in the EU a notification will appear on your screen letting you know of data roaming costs.
Once you click ‘Yes' on this notification you can then access the internet. You will then receive a free text message when you have reached €48 of data (80% of the €60 limit).
When the €60 data roaming spend limit is reached another notification will appear on your screen requesting you to confirm whether you wish to continue to data roam. If you choose to proceed then the above process will continue.
Can I choose to opt out of the data roaming notifications?
Yes, you can opt-out of the initial notification and the €48 inc. Vat SMS. However, you will still receive a notification when you are approaching spending €60 on data roaming.
How do I opt out of the notifications?
You can opt out by calling Customer Care, via My Meteor or by freetexting ‘Data Out' to 50009. You can also opt back in to receiving notifications should you wish to by again calling Customer Care, via My Meteor or by freetexting ‘Data In' to code 50009.