Meteor Phone or Broadband Stick Repairs

If you bought your phone or Broadband stick directly from us you can do whichever of the below that suits you best (if you didn't please go back to where you bought it)

1. Give us a call so we can try to help you over the phone 
   
2. Call into any Meteor store and if needed we’ll send away your phone/broadband stick to be repaired.
   
3. Visit our walk in service in Dublin: 
   This is through our agent MPRC at their repair centre in Sandyford, Dublin. Just call into the front desk and you can have your phone/broadband stick repaired in as little as three hours. The address is:
   
   MPRC Cellular House,
   1 Sandyford Park
   Sandyford Industrial Estate
   Sandyford, Dublin 18
   Or
   We also have a Walk in Service via Fonemenders who have 6 locations nationwide: fonemenders.ie
4. By Post 
   You can post your device to MPRC at the address above

We recommend registered post to make sure we receive it, and please use a padded envelope / packaging.

If your phone / broadband stick does need to be sent off, please do the following:

• Remove your SIM Card and Memory Card (if you have one) and store them in a safe place as we don't need them for the repair process.
• Ensure that you include your name, address, daytime phone number and a description of the fault.
• Keep a note of the IMEI/ESN number of your phone; this 15 digit number can be found on the label on the back panel of your phone.
• Transfer and/or delete from your phone memory any images, messages or numbers personal to you, these, along with any downloaded materials may be lost during repair.

And now here's the legal bit:

Meteor will use reasonable efforts to maintain the security of such information, but you acknowledge that Meteor is not liable or responsible for any inadvertent loss or damage to (or to any other materials notified above not to be included as part of the repairs process), or any caused through the necessary repairs process (which may include deletion of information). It is your responsibility to remove and save in advance of sending your phone/broadband for repair.

We will always try to get your phone back to you as quickly as possible.

If your phone is under manufacturer warranty, this service is free, but please be aware that warranty will not cover customer misuse or any liquid damage. Further details of the manufacturer’s warranty can be found provided with your phone/broadband stick .Meteor acts only as a pass-through agent for the purposes of processing any warranty claims.

If your phone/broadband stick is no longer under warranty, our repair centre, or ourselves, will call you and inform you of the cost (minimum €50 ) of repairing your phone before proceeding.