Our Broadband To Go Hotspot is compatible with:

• Windows 7
• Windows Vista
• Windows 2000 SP4
• Windows XP SP2
• Windows XP SP3
• MAC OS X10.4
• MAC OS X10.5

When you are installing Broadband To Go software, please make sure that you have removed any previous installations of the software.Click here for the manual for more information on installing the software.

Click here to find out more.

It’s called a Huawei E180, and we’ve put together a guide to tell you a bit about it.

• Double flashing green light means the device is searching for a network

• Single flashing green light means a network is found but you are not connected

• Single flashing blue light means the 3G network is found but you are not connected

When the device is connected

• Solid Blue light will come on when using 3G network
• Solid Green light will come on when using edge / 2G network

Yes you can. Insert a microSD card into the slot located on the left hand side and then plug the USB cable provided to use as a normal storage drive as it will not work over WiFi connection.

The network you are on will be indicated on the bottom left-hand corner of the Broadband To Go Manager screen.

Our mobile broadband network is fast and most people will experience speeds in excess of 2 Mbps. Because mobile broadband uses a radio signal, the speed you will get depends on several factors like your signal strength, your location from the nearest transmitter, the construction of your building and weather conditions. If you find that you need to improve your download speed, you can try changing your location within your house, for e.g. moving upstairs or moving to a window location as signal strength can be hampered by thickness of walls.

If you are having problems connecting to the internet:-

• Make sure your PC has finished starting up before plugging your device into the USB port
• Make sure your device is plugged into the USB port correctly so that it can be detected
• Make sure your SIM card has been inserted correctly into the device. Try re-inserting your SIM card to ensure that it is securely in place.
• Make sure your antivirus software or firewall is not interfering with connection. You may need to switch it off when installing the BBTG device or you have to 'allow' the software to connect to the internet when prompted.
• Make sure that you are connected to the right network.
• Make sure that you have sufficient coverage by checking the no. of bars on the signal bar which is located in the bottom left handside corner of the Broadband To Go Manager Screen.

Please check that you have sufficient credit on your Broadband to Go account. To check your balance, login to MyMeteor or text 50104 "mmb balance" from your Broadband To Go Manager Screen.

HSPA means High Speed Package Access. If you see this term on your Broadband To Go manager screen, it means you will be enjoying the fastest speeds that the Meteor 3G network has to offer.

Pop off the back of the device, remove the battery and you will see the slot where the SIM card should be inserted.

You can turn on the device by using the on/off button located on the left hand side of the device.

The device puts itself in a 'deep sleep' mode after 10 minutes of inactivity. To use it when it's in this state, you will have to wake it up by quickly clicking any of the buttons on the device. If you know you won't be using the device for a few hours then you should switch the device off.

The hotspot can be charged over USB when you connect the device using the USB cable to the laptop.

The battery life is about 5 hours. However, battery life depends on where you are using the device and what you are doing with the device. Using the Broadband To Go Hotspot in an area with poor coverage will drain the battery more quickly compared to when using it in a good coverage area. Also, the more connections to the hotspot, will also drain the battery faster.

The device puts itself in a 'deep sleep' mode after 10 minutes of inactivity. To use it when it's in this state, you will have to wake it up by quickly clicking any of the buttons on the device. If you know you won't be using the device for a few hours then you should switch the device off.

You can connect the device to the laptop using the USB cable provided and then use the Broadband To Go Homepage to set a new security key. Alternatively, you could press and hold down the on/off and WiFi buttons located on the left hand side of the device. This will reset all of your settings. You will now need to use the default SSID and security keys that you received with the Broadband To Go Hotspot.

The maximum number of wifi-enabled devices that can be simultaneously connected is 5. However, if multiple devices use the BBTG hotspot connection at the same time then the available internet bandwidth is shared amongst them which can lead to slower speeds.

Almost any WiFi enabled devices can be used with BBTG hotspot such as Sony PSP, Nintendo DSi & Lite, Xbox 360, ipod touch, iphone and any WiFi-enabled handset and media players.

Yes, as long as the devices supports the Wireless b and g standards

First of all you will need to activate the WiFi settings on your laptop and press the power button on Broadband To Go Hotspot. Once this is done, from your laptop you will then need to scan for WiFi networks by clicking on ‘Refresh network list’ and select ‘Broadband To Go hotspot’ from the list of available wireless networks . Once selected, the Broadband To Go Homepage will appear which provides you with a central location to connect to the internet, send and receive text messages, check your balance and top up. For more information on how to get started, please refer to your Hotspot welcome booklet..

First of all, you should check that you are successfully connected to the network by checking the display screen on the device to make sure you have a connected status. Then check that the SIM card has been inserted properly and that you are in area of good coverage. If neither of these methods works then connect the BBTG hotspot to the PC using the USB cable and connect using the BBTG hotspot manager screen.

Register your account and within minutes you’ll be set up to manage your account online.

Find out what you can do with 5GB, 10GB or 15GB of data by using our handy data usage calculator.

The size of a video file varies depending on the quality of the video. However, as a general guide, a standard video file is around 1 MB per minute.

On average, a song is between 3 and 4 MB.

Broadband To Go price plans start at €16.99 a month. For this amount you can download up to 5 GB of data each month. More information on all broadband to go price plans

Yes, we'll be happy to send you one bill to cover both your phone and your broadband usage. Just bring your latest bill or any proof of address and photo id with you when you call instore to sign up and we will do the rest.

As a Bill Pay customer you will receive your bill once a month. Your first bill may be pro-rated, depending on when in the month you sign up. For example, as there is a set billing date each month for Broadband To Go, accounts started after this date may be billed for less than the full €16.99 for the first part-month, and receive an equivalently reduced data allowance. From the second month onwards you will, of course, receive the full allowance of 5 GB for €16.99.

Yes, you can check your data balance from your Broadband To Go Manager screen at any time. Alternatively, if you text ‘MMB balance’ to 50104, we’ll text you back your latest balance for free.

If you go over the data allowance in any one month you’ll be charged 2c for every extra MB downloaded. However, by regularly checking your data balance (see above) it’s easy to avoid extra charges.

Unfortunately it’s not possible to carry over unused Broadband To Go data allowance from one month to the next. However, with a generous allowances available on meteor plans every month you should never need to.

Yes. Both upload and download usage will contribute towards your data allowance. Similarly, if you go over your data allowance, your excess usage is calculated by adding together download and upload usage.

Your data allowance only covers internet use within the Republic of Ireland. If you use Broadband To Go when abroad you’ll be charged at a rate of 1c per kB. 1c per kB is equivalent to €10.24 per MB. For further information, just refer to the information above on using Broadband To Go abroad.

If you'd like to send texts from your laptop just select the 'Text' option on your Broadband To Go Homepage. You'll then be able to send and receive messages whenever you're connected to the internet, and texts cost just the same as they would from your phone. Texts to Irish Networks are 12c and texts to international networks are 25c. SMS Alerts cost 9c. Cost for receiving SMS from other service providers vary. No promotions relating to text messages apply, or can be availed of, on your account using the mobile broadband service.

Yes, you can send up to 300 free My Meteor Web Texts per month once you’ve registered your Broadband To Go account details on www.mymeteor.ie

A public WiFi area allows you to get WiFi broadband internet access in a public location for free, such as a train station, cafe or hotel. WiFi public areas broadcast a wireless frequency that connects your laptop to the location’s internet connection.

You will be prompted by a notification alert. So if you’re already connected to Broadband To Go and using the mobile broadband connection, you’ll see a message asking you to confirm that you want to connect to the WiFi network. To connect to the WiFi network, click ‘Yes’.

You can find your nearest WiFi area by using the Hotspot Locator on the Broadband To Go manager screen. Go to your menu bar, click on Networks and the Hotspot Locator will appear in the drop down list. The hotspot locator will be displayed and you will be asked to enter a search location so that it can display hotspots in your area.

You will find an access card in your pack which will enable you to log into a public Wifi area.

It’s easy to automatically log onto your home networks using Broadband To Go. Just click the ‘WiFi’ button on your Broadband To Go manager screen, then double click on your home WiFi network name.

You can switch very easily between your mobile broadband connection and WiFi. The Broadband To Go manager will prompt you to connect to an available WiFi network when a recognised network is available. For new WiFi connections, click the WiFi button and search for available networks.

Once connected, the WiFi button on your Broadband To Go manager screen will display an orange outline.

If you have not previously connected to a WiFi network within your BBTG session you will receive a notification alert where a Wifi connection or connections are available when you are in range. You have the opportunity to select the wifi network that you want or the one with the best signal strength. You will then be asked to confirm that you want to connect to the WiFi Network.

How you disconnect from a WiFi connection depends on your operating system. On Windows-based operating systems for instance, you can disconnect by going to the WiFi Connections located in your system tray in the bottom right hand corner of your screen. Click on the connected WiFi network and select ‘Disconnect’.

To improve the range of this wireless gadget, you should try to put it on a flat surface and in a central position within the area that you would like to use it. Also, try to make sure that it is away from any other electrical appliances (microwaves, cordless phones etc) that may cause interference. If you have problems picking up a strong signal in your house, then put the device on a shelf or window ledge.

To improve the range of this wireless gadget, you should try to put it on a flat surface and in a central position within the area that you would like to use it. Also, try to make sure that it is away from any other electrical appliances (microwaves, cordless phones etc) that may cause interference. If you have problems picking up a strong signal in your house, then put the device on a shelf or window ledge.

Games take up more internet bandwidth so it best to make sure that your device is located in a place of good coverage, for e.g. try placing it on a window ledge instead of placing near a wall. Also, make sure you are not located in area where there is a large number of WiFi networks as this may also affect performance. When you are playing games, you should try to connect over the USB instead of WiFi connection.

The network you are on will be indicated on the bottom left-hand corner of the Broadband To Go Manager screen.