Pop off the back of the device, remove the battery and you will see the slot where the SIM card should be inserted.

You can turn on the device by using the on/off button located on the left hand side of the device.

The Broadband To Go Hotspot can be charged over USB when you connect the device using the USB cable to the laptop.

The battery life is about 5 hours. However, battery life depends on where you are using the device and what you are doing with the device. Using the Broadband To Go Hotspot in an area with poor coverage will drain the battery more quickly compared to when using it in a good coverage area. Also, the more connections to the device, will also drain the battery faster.

The device puts itself in a 'deep sleep' mode after 10 minutes of inactivity. To use it when it's in this state, you will have to wake it up by quickly clicking any of the buttons on the device. If you know you won't be using the device for a few hours then you should switch the device off.

You can connect the device to the laptop using the USB cable provided and then use the Broadband To Go Homepage to set a new security key. Alternatively, you could press and hold down the on/off and WiFi buttons located on the left hand side of the device. This will reset all of your settings. You will now need to use the default SSID and security keys that you received with the Broadband To Go Hotspot.

The maximum number of wifi-enabled devices that can be simultaneously connected is 5. However, if multiple devices use the BBTG hotspot connection at the same time then the available internet bandwidth is shared amongst them which can lead to slower speeds.

Almost any WiFi enabled devices can be used with BBTG hotspot such as Sony PSP, Nintendo DSi & Lite, Xbox 360, ipod touch, iphone and any WiFi-enabled handset and media players.

Yes, as long as the devices supports the Wireless b and g standards

Broadband To Go is compatible with Windows 2000 SP4, Windows XP SP2,  Windows Vista, Windows 7 and Mac OS.

When you are installing Broadband To Go software, please make sure that you have removed any previous installations of the software. Click here for the manual for more information on installing the software.

Click here to find out more.

Yes you can. Insert a microSD card into the slot located on the left hand side and then plug the USB cable provided to use as a normal storage drive as it will not work over WiFi connection.

The network you are on will be indicated on the bottom left-hand corner of the Broadband To Go Manager screen.

Our mobile broadband network is fast and most people will experience speeds in excess of 2 Mbps. Because mobile broadband uses a radio signal, the speed you will get depends on several factors like your signal strength, your location from the nearest transmitter, the construction of your building and weather conditions. If you find that you need to improve your download speed, you can try changing your location within your house, for e.g. moving upstairs or moving to a window location as signal strength can be hampered by thickness of walls.

If you are having problems connecting to the internet:-

• Make sure your PC has finished starting up before plugging your device into the USB port
• Make sure your device is plugged into the USB port correctly so that it can be detected
• Make sure your SIM card has been inserted correctly into the device. Try re-inserting your SIM card to ensure that it is securely in place.
• Make sure your antivirus software or firewall is not interfering with connection. You may need to switch it off when installing the BBTG device or you have to 'allow' the software to connect to the internet when prompted.
• Make sure that you are connected to the right network.
• Make sure that you have sufficient coverage by checking the no. of bars on the signal bar which is located in the bottom left handside corner of the Broadband To Go Manager Screen.

Please check that you have sufficient credit on your Broadband to Go account. To check your balance, login to MyMeteor or text 50104 "mmb balance" from your Broadband To Go Manager Screen.

HSPA means High Speed Package Access. If you see this term on your Broadband To Go manager screen, it means you will be enjoying the fastest speeds that the Meteor 3G network has to offer.

Register your account and within minutes you’ll be set up to manage your account online.

Once registered, you’ll be able to do the following with the click of a mouse:

• Enable Customer Care to service your Broadband To Go account effectively.
• Access your PIN (personal identity number) and PUK (personal unblocking key).
• Take advantage of 300 free My Meteor web texts per month.
• Get a free Meteor email account.
• Update your account detail.
• Be kept up to date with special offers and news relating to your Broadband To Go Account.

On the Broadband To Go homepage, choose ‘Top Up’. Do not click the ‘Connect’ button. Then enter the 12 digit top up code from your voucher and then click ‘OK’. You’ll get a message confirming your account has been topped up by your chosen amount. You’ll then be able to start browsing the internet. Once you start your session, a Day Pass will be deducted from your balance.

Whether you’re using a Day Pass or a 30 Day Pass, you can check your remaining allowance at any time by clicking on ‘Balance’ on the Broadband To Go Homepage. You’ll then get a message showing your approximate balance.

The size of a video file varies depending on the quality of the video. However, as a general guide, a standard video file is around 1 MB per minute.

On average, a song is between 3 and 4 MB.

You can ensure this by making sure that your connection is secure. However, it might make things easier if you never leave your WiFi network OPEN (that is where a password is not required for connection). By default, a password is preset which can be found on a sticker located on back of device.

Once you’ve topped up, you can either remain on a Day Pass or opt for a great value 30 Day Pass. To buy a 30 Day Pass, just go to the Broadband To Go homepage, then click the ‘Offers’ button. The keyword for a 30 day pass is ‘30 day’. Type this into the body of the message and click ‘OK’. You’ll then get a message confirming that you have purchased a 30 Day Pass. To activate your 30 Day Pass, you’ll need to end your current internet session and start a new one.

When you go to purchase on the Broadband To Go Manager screen, you will automatically be offered a Day Pass. To upgrade to a 30 Day Pass. Choose the ‘Top Up’ tab on the Broadband To Go manager screen. Then, click the ‘Buy 30 Day Pass’ button.

Day Pass lasts from the time you buy it until midnight the same day.

30 day pass lasts for the purchase day plus 30 full days thereafter.

Yes, you can check your data balance from your Broadband To Go Manager screen at any time. Alternatively, if you text ‘MBB balance’ to 50104, we’ll text you back your latest balance for free. To make things even easier for you, we’ve put together a short demonstration.

If you exceed the 500 MB allowance in any one day you will be charged 2c for every extra MB downloaded. You can avoid this by checking your balance as described above, and by upgrading to a 30 Day Pass if you are approaching the limit on your Day Pass.

If you have at least €19.99 credit in your account, then upgrading from a Day Pass to a 30 Day Pass is easy. To upgrade to a 30 Day Pass, just go to your Broadband To Go Manager Choose the ‘Top Up’ tab on the Broadband To Go manager screen. Then, click the ‘Buy 30 Day Pass’ button.

If you go over the 7.5 GB allowance provided by your 30 Day Pass, you will automatically revert to a Day Pass rate of €2.99, covering you for 500 MB of data per day. Of course this will only be the case as long as you have enough credit in your account to cover the Day Pass rate.

Yes. Both upload and download usage will contribute towards your data allowance. Similarly, if you go over your data allowance, your excess usage is calculated by adding together download and upload usage.

These allowances only cover internet use within the Republic of Ireland. If you use Broadband To Go when abroad, you’ll be charged at a rate of 1c per kB. 1c per kB is equivalent to €10.24 per MB. For further information, just refer to the information above on using Broadband To Go abroad.

You can find your Broadband To Go number on the Broadband To Go manager screen. Just go to Tools/Diagnostics, click on the 'SIM' tab, then choose on 'Own number '(MSISDN).

A public WiFi area allows you to get WiFi broadband internet access in a public location for free, such as a train station, cafe or hotel. WiFi public areas broadcast a wireless frequency that connects your laptop to the location’s internet connection.

You will be prompted by a notification alert. So if you’re already connected to Broadband To Go and using the mobile broadband connection, you’ll see a message asking you to confirm that you want to connect to the WiFi network. To connect to the WiFi network, click ‘Yes’.

You can find your nearest WiFi area by using the Hotspot Locator on the Broadband To Go manager screen. Go to your menu bar, click on Networks and the Hotspot Locator will appear in the drop down list. The hotspot locator will be displayed and you will be asked to enter a search location so that it can display hotspots in your area.

You will find an access card in your pack which will enable you to log into a public Wifi area.

It’s easy to automatically log onto your home networks using Broadband To Go. Just click the ‘WiFi’ button on your Broadband To Go manager screen, then double click on your home WiFi network name.

You can switch very easily between your mobile broadband connection and WiFi. The Broadband To Go manager will prompt you to connect to an available WiFi network when a recognised network is available. For new WiFi connections, click the WiFi button and search for available networks.

Once connected, the WiFi button on your Broadband To Go manager screen will display an orange outline.

If you have not previously connected to a WiFi network within your BBTG session you will receive a notification alert where a Wifi connection or connections are available when you are in range. You have the opportunity to select the wifi network that you want or the one with the best signal strength. You will then be asked to confirm that you want to connect to the WiFi Network.

How you disconnect from a WiFi connection depends on your operating system. On Windows-based operating systems for instance, you can disconnect by going to the WiFi Connections located in your system tray in the bottom right hand corner of your screen. Click on the connected WiFi network and select ‘Disconnect’.

To improve the range of this wireless gadget, you should try to put it on a flat surface and in a central position within the area that you would like to use it. Also, try to make sure that it is away from any other electrical appliances (microwaves, cordless phones etc) that may cause interference. If you have problems picking up a strong signal in your house, then put the device on a shelf or window ledge.

To improve the range of this wireless gadget, you should try to put it on a flat surface and in a central position within the area that you would like to use it. Also, try to make sure that it is away from any other electrical appliances (microwaves, cordless phones etc) that may cause interference. If you have problems picking up a strong signal in your house, then put the device on a shelf or window ledge.

Games take up more internet bandwidth so it best to make sure that your device is located in a place of good coverage, for e.g. try placing it on a window ledge instead of placing near a wall. Also, make sure you are not located in area where there is a large number of WiFi networks as this may also affect performance. When you are playing games, you should try to connect over the USB instead of WiFi connection.

Yes, provided you've signed up to a Broadband to Go Price Plan and an active customer then it is free for you to use.