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My Bill is not what I expected

If you believe your bill is higher than what you expected, there could be several reasons. 

  • 1st Bill: Please note that your first bill may be higher than expected as you pay a month in advance.

  • Roaming: Did you go overseas? Are there any roaming charges?

  • Changed Price Plan: Have you changed price plan recently? If so you may have an advance payment for the following month on the new plan. 

  • All yours? Make sure you check that all calls made on your bill, were from you or that you knew about.