Broadband To Go is compatible with Windows 2000 SP4, Windows XP SP2,  Windows Vista, Windows 7 and Mac OS.

You should be able to use it on any PC or laptop that has a USB port, but please check the full specifications of PCs and Macs that will support the device. Click here.

When you are installing Broadband To Go software, please make sure that you have removed any previous installations of the software.

You can connect your mobile phone to your PC and use your phone to connect to the mobile network providing internet access for your PC. This is called tethering which is a bit like mobile broadband. The process to setting up tethering with your laptop varies depending on your mobile phone so you will need to refer to the user manual for detailed information. Many mobile phones come packaged with the required software and USB cable complete with set up instructions or alternatively instructions on how to set up a wireless connection between your phone and laptop.

As you are using your mobile phone to access the internet, you will be subject to mobile internet pricing costs. As a result, it is highly recommended that you subscribe to a Meteor Unlimited Data Add-on or choose one of Meteor Smart plans. Click here for more information on mobile internet pricing.

For the full broadband experience, it is better to subscribe to a Broadband To Go price plan where we offer the best speeds, mobile broadband specific devices and bigger data allowances for mobile broadband usage – giving you the best internet experience Click here

When you are installing Broadband To Go software, please make sure that you have removed any previous installations of the software. Click here for the manual for more information on installing the software.

It’s called a Huawei E180, and we’ve put together a guide to tell you a bit about it.

• Double flashing green light means the device is searching for a network

• Single flashing green light means a network is found but you are not connected

• Single flashing blue light means the 3G network is found but you are not connected

When the device is connected

• Solid Blue light will come on when using 3G network
• Solid Green light will come on when using edge / 2G network

The network you are on will be indicated on the bottom left-hand corner of the Broadband To Go Manager screen.

Our mobile broadband network is fast and most people will experience speeds in excess of 2 Mbps. Because mobile broadband uses a radio signal, the speed you will get depends on several factors like your signal strength, your location from the nearest transmitter, the construction of your building and weather conditions. If you find that you need to improve your download speed, you can try changing your location within your house, for e.g. moving upstairs or moving to a window location as signal strength can be hampered by thickness of walls.

If you are having problems connecting to the internet:-

• Make sure your PC has finished starting up before plugging your device into the USB port
• Make sure your device is plugged into the USB port correctly so that it can be detected
• Make sure your SIM card has been inserted correctly into the device. Try re-inserting your SIM card to ensure that it is securely in place.
• Make sure your antivirus software or firewall is not interfering with connection. You may need to switch it off when installing the BBTG device or you have to 'allow' the software to connect to the internet when prompted.
• Make sure that you are connected to the right network.
• Make sure that you have sufficient coverage by checking the no. of bars on the signal bar which is located in the bottom left handside corner of the Broadband To Go Manager Screen.

Please check that you have sufficient credit on your Broadband to Go account. To check your balance, login to MyMeteor or text 50104 "mmb balance" from your Broadband To Go Manager Screen.

HSPA means High Speed Package Access. If you see this term on your Broadband To Go manager screen, it means you will be enjoying the fastest speeds that the Meteor 3G network has to offer.

If you already have our Broadband To Go, it's time to upgrade your software to avail of our new and improved service including access to Free public Wifi. It's simple and you can do it in a jiffy.

Process below is for Windows XP users:

Please follow the following steps in order.

1. Download new software
2. Ensure the Broadband To Go manager is not running, if running, click on ‘File’ and then ‘Exit’
3. Run the new software executable file and follow the instructions, this will update the software on the broadband stick and can take about 5-10 minutes, once completed, remove the broadband stick
4. Go to 'Start' - 'Control Panel' - 'Add or Remove Programs', find 'Broadband To Go' in the list and click the remove button, this removes the old software from your PC
5. Restart your PC
6. Then insert your broadband device, wait, and follow the instructions to install the new software on your PC

Note: Mac Users will need to update the software on their Broadband To Go Stick using Windows Operating System.

On the Broadband To Go manager screen, select the ‘Balance’ tab.You’ll get a reply showing your approximate remaining balance. You will also receive a text message with this information

To track your current usage, go to your Broadband To Go manager screen and select the ‘Usage’ tab. The ‘History’ button will show you your total data usage by day, week or month. If you are roaming, you can check your roaming usage by opting to view roaming traffic only.

Find out what you can do with 5GB or 10GB of data by using our handy data usage calculator.

The size of a video file varies depending on the quality of the video. However, as a general guide, a standard video file is around 1 MB per minute.

On average, a song is between 3 and 4 MB.

If you'd like to send texts from your computer, just select the 'Text' option on your Broadband To Go manager screen. You'll then be able to send and receive messages whenever you're connected to the internet, and texts cost just the same as they would from your phone. Texts to Irish Networks are 12c and texts to international networks are 25c. SMS Alerts cost 9c. Cost for receiving SMS from other service providers vary. No promotions relating to text messages apply, or can be availed of, on your account using the mobile broadband service.

You can send a text message of up to 2048 characters in one message using Broadband To Go. However, you’ll be charged for every 160 characters in just the same way as if you were texting from your phone.

Yes, you can send up to 300 free My Meteor Web Texts per month once you’ve registered your Broadband To Go account details on www.mymeteor.ie

You can find your Broadband To Go number on the Broadband To Go manager screen. Just go to Tools/Diagnostics, click on the 'SIM' tab, then choose on 'Own number '(MSISDN).

You can get your free Meteor email account when you register your account details at www.mymeteor.ie

A public WiFi area allows you to get WiFi broadband internet access in a public location for free, such as a train station, cafe or hotel. WiFi public areas broadcast a wireless frequency that connects your laptop to the location’s internet connection.

You will be prompted by a notification alert. So if you’re already connected to Broadband To Go and using the mobile broadband connection, you’ll see a message asking you to confirm that you want to connect to the WiFi network. To connect to the WiFi network, click ‘Yes’.

You can find your nearest WiFi area by using the Hotspot Locator on the Broadband To Go manager screen. Go to your menu bar, click on Networks and the Hotspot Locator will appear in the drop down list. The hotspot locator will be displayed and you will be asked to enter a search location so that it can display hotspots in your area.

No. Simply click on the WiFi Connect Button on your screen. When connected to the mobile broadband network, you will be notified if there is a WiFi area available within your range. You can then choose to switch over to the WiFi network- this can all be done without the need for a user name and password.

It’s easy to automatically log onto your home networks using Broadband To Go. Just click the ‘WiFi’ button on your Broadband To Go manager screen, then double click on your home WiFi network name.

You can switch very easily between your mobile broadband connection and WiFi. The Broadband To Go manager will prompt you to connect to an available WiFi network when a recognised network is available. For new WiFi connections, click the WiFi button and search for available networks.

Once connected, the WiFi button on your Broadband To Go manager screen will display an orange outline.

If you have not previously connected to a WiFi network within your BBTG session you will receive a notification alert where a Wifi connection or connections are available when you are in range. You have the opportunity to select the wifi network that you want or the one with the best signal strength. You will then be asked to confirm that you want to connect to the WiFi Network.

How you disconnect from a WiFi connection depends on your operating system. On Windows-based operating systems for instance, you can disconnect by going to the WiFi Connections located in your system tray in the bottom right hand corner of your screen. Click on the connected WiFi network and select ‘Disconnect’.

Yes, provided you've signed up to a Broadband to Go Price Plan and an active customer then it is free for you to use.