Broadband To Go is compatible with Windows 2000 SP4, Windows XP SP2,  Windows Vista, Windows 7 and Mac OS.

You should be able to use it on any PC or laptop that has a USB port, but please check the full specifications of PCs and Macs that will support the device. Click here.

When you are installing Broadband To Go software, please make sure that you have removed any previous installations of the software.

You can connect your mobile phone to your PC and use your phone to connect to the mobile network providing internet access for your PC. This is called tethering which is a bit like mobile broadband. The process to setting up tethering with your laptop varies depending on your mobile phone so you will need to refer to the user manual for detailed information. Many mobile phones come packaged with the required software and USB cable complete with set up instructions or alternatively instructions on how to set up a wireless connection between your phone and laptop.

As you are using your mobile phone to access the internet, you will be subject to mobile internet pricing costs. As a result, it is highly recommended that you subscribe to a Meteor Unlimited Data Add-on or choose one of Meteor Smart plans. Click here for more information on mobile internet pricing.

For the full broadband experience, it is better to subscribe to a Broadband To Go price plan where we offer the best speeds, mobile broadband specific devices and bigger data allowances for mobile broadband usage – giving you the best internet experience Click here

It’s called a Huawei E180, and we’ve put together a guide to tell you a bit about it.

• Double flashing green light means the device is searching for a network

• Single flashing green light means a network is found but you are not connected

• Single flashing blue light means the 3G network is found but you are not connected

When the device is connected

• Solid Blue light will come on when using 3G network
• Solid Green light will come on when using edge / 2G network

The network you are on will be indicated on the bottom left-hand corner of the Broadband To Go Manager screen.

Our mobile broadband network is fast and most people will experience speeds in excess of 2 Mbps. Because mobile broadband uses a radio signal, the speed you will get depends on several factors like your signal strength, your location from the nearest transmitter, the construction of your building and weather conditions. If you find that you need to improve your download speed, you can try changing your location within your house, for e.g. moving upstairs or moving to a window location as signal strength can be hampered by thickness of walls.

If you are having problems connecting to the internet:-

• Make sure your PC has finished starting up before plugging your device into the USB port
• Make sure your device is plugged into the USB port correctly so that it can be detected
• Make sure your SIM card has been inserted correctly into the device. Try re-inserting your SIM card to ensure that it is securely in place.
• Make sure your antivirus software or firewall is not interfering with connection. You may need to switch it off when installing the BBTG device or you have to 'allow' the software to connect to the internet when prompted.
• Make sure that you are connected to the right network.
• Make sure that you have sufficient coverage by checking the no. of bars on the signal bar which is located in the bottom left handside corner of the Broadband To Go Manager Screen.

Please check that you have sufficient credit on your Broadband to Go account. To check your balance, login to MyMeteor or text 50104 "mmb balance" from your Broadband To Go Manager Screen.

HSPA means High Speed Package Access. If you see this term on your Broadband To Go manager screen, it means you will be enjoying the fastest speeds that the Meteor 3G network has to offer.

If you already have our Broadband To Go, it's time to upgrade your software to avail of our new and improved service including access to Free public Wifi. It's simple and you can do it in a jiffy.

Process below is for Windows XP users:

Please follow the following steps in order.

1. Download new software
2. Ensure the Broadband To Go manager is not running, if running, click on ‘File’ and then ‘Exit’
3. Run the new software executable file and follow the instructions, this will update the software on the broadband stick and can take about 5-10 minutes, once completed, remove the broadband stick
4. Go to 'Start' - 'Control Panel' - 'Add or Remove Programs', find 'Broadband To Go' in the list and click the remove button, this removes the old software from your PC
5. Restart your PC
6. Then insert your broadband device, wait, and follow the instructions to install the new software on your PC

Note: Mac Users will need to update the software on their Broadband To Go Stick using Windows Operating System.

To track your current usage, go to your Broadband To Go manager screen and select the ‘Usage’ tab. The ‘History’ button will show you your total data usage by day, week or month. If you are roaming, you can check your roaming usage by opting to view roaming traffic only.

A window will be presented when your pass has expired or your data allowance has been used up. The pass options will be presented to you based on the credit that you have in your account.

A Day Pass lasts from the time you activate and 24 hours thereafter.

30 day pass lasts for the purchase day plus 30 full days thereafter.

Yes, you can check your data balance from your Broadband To Go Manager screen at any time. Alternatively, if you text 'MBB balance' to 50104, we'll text you back your latest balance for free.

If you exceed the 500 MB allowance in any one day you will be charged 2c for every extra MB downloaded. You can avoid this by checking your balance as described above, and by upgrading to a 30 Day Pass if you are approaching the limit on your Day Pass.

If your data allowance is used or your pass has expired then you can choose to purchase another pass. You can select your pass on the Broadband to Go window.

If you go over the 7.5 GB allowance provided by your 30 Day Pass, you will automatically revert to a Day Pass rate of €2.99, covering you for 500 MB of data per day. Of course this will only be the case as long as you have enough credit in your account to cover the Day Pass rate.

Yes. Both upload and download usage will contribute towards your data allowance. Similarly, if you go over your data allowance, your excess usage is calculated by adding together download and upload usage.

These allowances only cover internet use within the Republic of Ireland. If you use Broadband To Go when abroad, you'll be charged at a rate of 99c per MB within Europe. For further information, just refer to the information above on using Broadband To Go abroad.

Once you have topped up you can either remain on a Day Pass or choose a great value 30 Day Pass

Once you connect, a window will appear which will tell you how to purchase a pass. Simply select the pass and click on "purchase" button. You will then get a message confirming that you have purchased a 30 Day Pass. N.B. To activate your 30 Day Pass, you will need to end your current internet session and start a new one.

You can find your Broadband To Go number on the Broadband To Go manager screen. Just go to Tools/Diagnostics, click on the 'SIM' tab, then choose on 'Own number '(MSISDN).

There are two ways to top up:-

1. Top Up Direct

Top Up Direct is a quick and easy way to top up using a credit or laser card. You can register for Top Up Direct by calling us on 1740. Then go to www.mymeteor.ie, select 'Top Up Direct' and follow the steps. You will be asked to enter your Broadband To Go number when you top up using this method – you'll find this number on the SIM card holder in your start up pack.

2. Top Up by text

Pick up a Meteor top up voucher at any one of over 7,000 locations around the country. It is worth remembering that our top up vouchers can be used for either broadband or mobile phone services. Once you have your voucher, go to the 'Text' option on your Broadband To Go manager screen and follow these steps.

Choose the 'Top Up' tab on the Broadband To Go manager screen. Enter your 12 digit top up voucher number, double check that you've entered it correctly, and then click 'Top Up'. You'll then see a message confirming your top up amount and current balance. You will need to select your pass from the Broadband To Go Window if one is not currently in use.

Whether you're using a Day Pass or a 30 Day Pass you can check how much of your allowance you have used at any particular time by going to the 'Text' option on the Broadband To Go manager screen, and following these steps:

On the Broadband To Go manager screen, select the 'Balance' tab. You'll get a reply showing your approximate remaining balance. You will also receive a text message with this information

A public WiFi area allows you to get WiFi broadband internet access in a public location for free, such as a train station, cafe or hotel. WiFi public areas broadcast a wireless frequency that connects your laptop to the location’s internet connection.

You will be prompted by a notification alert. So if you’re already connected to Broadband To Go and using the mobile broadband connection, you’ll see a message asking you to confirm that you want to connect to the WiFi network. To connect to the WiFi network, click ‘Yes’.

You can find your nearest WiFi area by using the Hotspot Locator on the Broadband To Go manager screen. Go to your menu bar, click on Networks and the Hotspot Locator will appear in the drop down list. The hotspot locator will be displayed and you will be asked to enter a search location so that it can display hotspots in your area.

No. Simply click on the WiFi Connect Button on your screen. When connected to the mobile broadband network, you will be notified if there is a WiFi area available within your range. You can then choose to switch over to the WiFi network- this can all be done without the need for a user name and password.

It’s easy to automatically log onto your home networks using Broadband To Go. Just click the ‘WiFi’ button on your Broadband To Go manager screen, then double click on your home WiFi network name.

You can switch very easily between your mobile broadband connection and WiFi. The Broadband To Go manager will prompt you to connect to an available WiFi network when a recognised network is available. For new WiFi connections, click the WiFi button and search for available networks.

Once connected, the WiFi button on your Broadband To Go manager screen will display an orange outline.

If you have not previously connected to a WiFi network within your BBTG session you will receive a notification alert where a Wifi connection or connections are available when you are in range. You have the opportunity to select the wifi network that you want or the one with the best signal strength. You will then be asked to confirm that you want to connect to the WiFi Network.

How you disconnect from a WiFi connection depends on your operating system. On Windows-based operating systems for instance, you can disconnect by going to the WiFi Connections located in your system tray in the bottom right hand corner of your screen. Click on the connected WiFi network and select ‘Disconnect’.

Yes, provided you've signed up to a Broadband to Go Price Plan and an active customer then it is free for you to use.