Remember to register and top up €20 each month to get you monthly call credit.
Once you’ve made your first 3 chargeable calls with us, you can set up a MyMeteor account.

If you have forgotten you PIN number, please contact our Customer Care team.

Subject to certain qualifying criteria some customers may qualify for discount on the purchase of a new handset. To find out if you are eligible for an upgrade, free-text the word "upgrade" to the number 50000.

N.B - Please note, however, that the conditions that determine eligibility for upgrade are different for Pay As You Go and Bill pay Customers.

If you are Pay As You Go customer and you want to change ownership of your phone:

• If you give the SIM card from your phone to someone else, your details remain locked into that SIM card until you call us and advise us to change the details.
  
• Once you call us, you will need to make sure that all details regarding the new owner are now on the account. This means, that when the new owner call's us at Meteor looking for information on their account, they will be able to do so.

If you are receiving nuisance phone calls and wish to change your phone number, please follow the below steps:

• If you experience anything illegal, whereby you feel you need to change your phone number, then we urge you firstly to contact the Gardaí and get an incident report number.
  
• Contact our Customer Care department for more information.