Call Credit T&C’s for February 2012
The following terms and conditions of the Meteor Top Up Offer (hereinafter "the Credit Offer") are in addition to and form part of the Meteor's general terms and conditions of use. All constitute a legally binding agreement between Meteor ("we/us", "Meteor") and the Customer ("you/the Customer") in respect of the application of this Credit Offer. In the event of any conflict relating to the operation of the Credit Offer, the terms and conditions below shall prevail.

The Credit Offer involves the application of various top-up credits to Customers, depending on which Meteor products and services are being acquired and whether they are porting their number, subject always to purchase and activation of account / phone between 1st November  and 31st March  2012 ("Offer Period") and registration of number at www.mymeteor.ie

Credit will, unless otherwise specified, is dependent on online registration of details and various phased credits per month after registration, subject always to the topping up of your account by €20 in one go every thirty days during the relevant eligible period. All phased credit will be applied to your account in and around the middle of the following month after the purchase of your €20 credit in one go. An explanatory SMS as to the application of your credit may be sent at this time.

New Handset/Sim Purchase – Porting Number
Where a new prepaid customer to the Meteor network purchases and activates a handset and moving or ports' their number from another Irish mobile telephony network within the Offer Period, save for any who have previously left the Meteor network within the last three months prior to porting, they may avail of up to €240 phased credit.

A maximum of one 20 euro credit will be applied each month under the phased credit. Phased credit will only be available for a period for fourteen months following your porting to the Meteor network ("the Eligible Period"), subject always to appropriate top-up as per terms above.

New Sim only Purchase with a New Number
Where a new prepaid customer to the Meteor network purchases and activates a new sim and acquires a new Meteor number, without any moving or 'porting' of a previous number with another Irish mobile telephony network, within the Offer Period they may avail of €5 over 10 months, subject always to appropriate top-up as per terms above

New Handset Purchase with a New Number
Where a new prepaid customer to the Meteor network purchases and activates a new handset and acquires a new Meteor number, without any moving or 'porting' of a previous number with another Irish mobile telephony network, within the Offer Period they may avail of  €5 over 4 months, subject always to appropriate top-up as per terms above

Upgrade Handset Purchase
Where an existing prepaid customer to the Meteor network purchases and activates a new handset within the Offer Period they may avail of €5 over 6 months, subject always to appropriate top-up as per terms above.

Further terms
Extra credit shall not be applied should you leave the Meteor network before application of same and no right or entitlement to same or monetary value of same shall subsist. This offer or any extra credits are not open in respect of any other denomination of top up credit. In availing of this Credit Offer, you consent to Meteor contacting you by SMS to notify you in respect of the application of credit and of other updates, changes in relation to this offer for as long as you are eligible for the offer. “Customers who port to Meteor and are on a First Time connect Offer will cease to be on a First Time Connect Offer if they upgrade to another offer.”

Meteor reserves the right to vary or amend these terms and conditions or withdraw the Credit Offer in whole or in part at any time, where in its opinion there is a valid commercial, technical or operational reason, or where you are in breach of any of Meteor's terms and conditions or Meteor's Fair Usage Policy. Meteor shall not be liable for any loss or damage, direct or indirect, howsoever arising from the Credit Offer or for termination, withdrawal or amending the Credit Offer.

For Pay As You Go orders we accept Mastercard, Visa, Laser or 3V vouchers.

For Bill Pay orders, you can pay by Mastercard or Visa. You will also need to give us your bank details to set up a direct debit which is how your monthly bill will be paid.

If you need to return your phone, you have 14 days to return it to us for a full refund. If you find that your phone is faulty you have 28 days to return it for a refund or exchange either using our online returns below or to one of our Meteor stores.

If you need to return your order simply follow the instructions below

1. Fill in our online store returns form
2. Choose whether you would like to return or replace your purchase.
3. We will send a postage paid addressed envelope to your address.
4. Return your order in its original packaging along with your delivery docket.

If you’re returning your order due to a fault within 28 days, you can indicate whether you require a refund or a replacement. We are unable to offer refunds on phones that have been physically damaged

For Bill Pay orders please note that if you wish to cancel your order you should call us on 1800 777 085.

 iPhone orders

If you have purchased an iPhone online and you feel that it is not operating correctly, please return it to your nearest Meteor store or post to:

Fónfix
1 Sandyford Business Park
Sandyford Industrial Estate
Dublin 18

We recommend registered post for tracking purposes and using a padded envelope / packaging.

Please also note the following when sending your iphone for repair:

-Remove your SIM Card from your iphone  and store it in a safe place, as this is not required for the repair process.

-Remove your Memory Card (if any) from the phone and store it in a safe place, as this is not required for the repair process.

-Please ensure that you include your name, address, daytime phone number and a description of the fault.

-Please keep a note of the IMEI/ESN number of your phone; this 15 digit number can be found on the label on the back panel of your phone.

-Transfer and/or delete from your phone memory any images, messages or numbers personal to you, these, along with any downloaded materials may be lost during repair.

Meteor will use reasonable efforts to maintain the security of such information, but you acknowledge that Meteor is not liable or responsible for any inadvertent loss or damage to (or to any other materials notified above not to be included as part of the repairs process), or any caused through the necessary repairs process (which may include deletion of information). It is your responsibility to remove and save in advance of sending your phone/broadband for repair.

We will always try to get your phone back to you as quickly as possible.

If your phone is under manufacturer warranty, this service is free, but please be aware that warranty will not cover customer misuse or any liquid damage. Further details of the manufacturer’s warranty can be found provided with your phone/broadband stick .Meteor acts only as a pass-through agent for the purposes of processing any warranty claims.

Mon - Thursday: If orders are placed before 10am, you will receive your order the next day.

Weekend: If orders are placed before 12pm on Friday we will again do our best for your order to be delivered on Monday. Any other weekend orders will be received after Monday.

You will be asked to sign for it when it arrives. Don't worry if you're not in at the time, a card outlining contact details will be left for you to allow you to make alternative arrangements. (Don't forget sometimes the courier may not have access to leave a note if you live in an apartment. In this instance DPD will post you the attempted delivery docket with details of the holding depot.)

All orders and deliveries are subject to availability and dispatch confirmation.

Bill Pay orders are a little different as delivery of your phone depends on how quickly you send us your signed contract and other documents. Once we receive these and process your order, it will be delivered within 3 working days.

Mon - Thursday: If orders are placed before 10am, you will receive your order the next day.

Weekend: If orders are placed before 12pm on Friday we will again do our best for your order to be delivered on Monday. Any other weekend orders will be received after Monday.

You will be asked to sign for it when it arrives. Don't worry if you're not in at the time, a card outlining contact details will be left for you to allow you to make alternative arrangements. (Don't forget sometimes the courier may not have access to leave a note if you live in an apartment. In this instance DPD will post you the attempted delivery docket with details of the holding depot.)

All orders and deliveries are subject to availability and dispatch confirmation.

Bill Pay orders are a little different as delivery of your phone depends on how quickly you send us your signed contract and other documents. Once we receive these and process your order, it will be delivered within 3 working days.

For Pay As You Go orders you will need your credit card, laser card or 3V voucher number.

For Bill Pay orders you will need:

1. Your bank details – to set up your monthly direct debit
2. Your credit card details – to pay for your online order
3. Proof of ID – you will need to enter the number on your passport, driver’s license, EU National ID Card or International Passport To complete your order you will also need to send us:

-  Proof of ID – A copy of your passport, driver’s license, EU National ID Card or International Passport

-  Proof of address – A recent utility bill, a recent bank statement, a letter from your bank, building society or credit union, a motor or income tax credit or a motor insurance certificate

Note! You may be asked for a deposit when setting up a Bill Pay account .

Pay As You Go customers can contact us here

Bill Pay customers can call us on 1800 777 085

Your despatch email contains an order tracking number. This number can be used on http://www2.dpd.ie/Services/QuickTrack/tabid/222/Default.aspx to locate your order.

For Bill Pay orders, once you send us your documents and your order is approved we will send your phone straight away. If you’ve any queries, call us on 1800 777 085

For Pay As You Go orders, using the tracking number on your despatch email, you can log onto DPD to track your order.

For Bill Pay orders, please call us on 1800 777 085

Give customer care a call if you are having problems with your phone or broadband stick bought from Meteor directly. If we then find that either needs to be repaired you can return it to us by:

1. Calling into any Meteor Store and we’ll send away your phone/broadband to be repaired. Store locator
   
2. Walk in service:
   We offer a walk-in repair service through our repair agent MPRC at their repair centre in Sandyford, Dublin. If you prefer to use this service you can call into their front desk and can have your phone/broadband stick repaired in as little as three hours. The repair centre is located at:
   
   MPRC Cellular House,
   1 Sandyford Park
   Sandyford Industrial Estate
   Sandyford, Dublin 18
   Or
   We also have a Walk in Service via Fonemenders who have 6 locations nationwide: fonemenders.ie
3. By Post 
   You can post your device to MPRC at:
   
   MPRC Cellular House,
   1 Sandyford Park
   Sandyford Industrial Estate
   Sandyford, Dublin 18

We do however recommend registered post for tracking purposes and using a padded envelope / packaging.

Please also note the following when sending your phone/broadband stick away for repair:

-Remove your SIM Card from your phone/broadband device and store it in a safe place, as this is not required for the repair process.

-Remove your Memory Card (if any) from the phone and store it in a safe place, as this is not required for the repair process.

-Please ensure that you include your name, address, daytime phone number and a description of the fault.

-Please keep a note of the IMEI/ESN number of your phone; this 15 digit number can be found on the label on the back panel of your phone.

-Transfer and/or delete from your phone memory any images, messages or numbers personal to you, these, along with any downloaded materials may be lost during repair.

Meteor will use reasonable efforts to maintain the security of such information, but you acknowledge that Meteor is not liable or responsible for any inadvertent loss or damage to (or to any other materials notified above not to be included as part of the repairs process), or any caused through the necessary repairs process (which may include deletion of information). It is your responsibility to remove and save in advance of sending your phone/broadband for repair.

We will always try to get your phone back to you as quickly as possible.

If your phone is under manufacturer warranty, this service is free, but please be aware that warranty will not cover customer misuse or any liquid damage. Further details of the manufacturer’s warranty can be found provided with your phone/broadband stick .Meteor acts only as a pass-through agent for the purposes of processing any warranty claims.

If your phone/broadband stick is no longer under warranty, our repair centre, or ourselves, will call you and inform you of the cost (minimum €50 ) of repairing your phone before proceeding.

If your phone is under manufacturer warranty, and the fault is not due to misuse or moisture damage, the repair service is free.

Once you have everything you need and have filled in all your details, click the Process Payment button in order for payment to be processed. Please complete the order form in full as requested. For Pay As You Go phones we accept Mastercard, Visa, Laser cards and 3V vouchers as form of payment.

For Bill Pay phones, you can pay by Visa or Mastercard. You will also need to give us your bank details to set up your direct debit which is how your monthly bills will be paid.

What Meteor Sim Only means is you can enjoy the great benefits of the Meteor network for less. We don’t give you a phone just a sim card, so you pay less.You then put that sim card into another Meteor phone or any phone that is not network locked, it’s that easy.

You can get a new number or keep your current number we don’t mind.

With Meteor Sim Only you get all the great value of being a Meteor customer such as no roaming in Europe, freebies when you top up, 300 free webtexts a month with MyMeteor and access to unbelievable discounts with Meteor Goodies.

Our Bill pay Sim Only plans start from only €15.25 a month (online) or you can order a free Meteor Pre Pay Sim card and get started with one of our great top up deals.

Ordering online means you can browse and buy from the comfort of your home or office, at a time that suits you.

Call Credit for everyone

Everyone likes free stuff! See what extra credit you can get with Meteor.

Your monthly offer is waiting for you. Just register on www.mymeteor.ie and top up €20 in one go every 30 days. Simple.

We send this out on or around 10th of the following month.i.e. Top up €20 in January and get your credit around 10th of February.

If you miss a month you just loose that month's freebie but are still eligible for the following months when you top €20.

New to Meteor

Keep your number just call 1890 808 585.

Moving from another network to Meteor

Gettting a new meteor number

Existing customer 

Things you need to know:

• A new customer who moves their existing number to the Meteor network must have moved from an Irish mobile network

Note: Amounts of call credit awarded is based on the customer's date of activation (first chargeable call), not date of purchase. Amounts of call credit awarded with handsets can vary month to month.

See our full terms & conditions here

When you purchase your phone most manufacturers recommend to charge your phone for the first time for 16 hours to ensure that the phone gives you maximum call and standby times.

Make sure that the phone is fully charged. Most manufacturers recommend 16 hours to ensure that the phone gives you maximum call and standby times.

Make sure that the battery is fitted correctly - take it off and replace it.

Is the SIM card inserted? - This is a small gold chip. Is it in the right way? It should only fit one way.

Call your new mobile number from a landline. If you hear a 'deadtone' the phone has not yet been connected.

Switch your phone off and then back on again. Your phone may need to reset before the connection is completed.

Are you in an area where there is coverage? Step outside and try it there just in case the building is stopping the signal getting through - some metal framed buildings can cause problems.

If someone else has a mobile, put your SIM into their phone to see if it works please note Meteor SIM cards need to be used in a phone purchased from the Meteor Online Store. If your SIM doesn't work in the other phone, try theirs in your phone. Now you know whether it is your phone or SIM that is faulty.

If you are interested in getting a car kit installed in your car, Meteor have an independent car kit installation service partner, Audio Cellular Installations Ltd who can be contacted as follows:

Telephone: 01 8142333
Email: sales@aci.ie
Web: www.aci.ie

• MOTOROLA - http://www.motorola.com

• NOKIA - http://www.nokia.com/

• SAMSUNG - http://www.samsungelectronics.com/

• SONY ERICSSON - http://www.sonyericsson.com/

To view our site optimally, you will need the following equipment: 1024 x 768 monitor display 17 monitor. You will need your browser's JavaScript and cookies enabled. You can still view the site with previous browser versions although you may not be able to see all features. If you have a smaller screen, you may not be able to see the right hand side of the site. Using 'full screen' may help to shop.