What is our returns/repairs policy?
We really hope that you enjoy your new phone or broadband device. However, if you do need to return it to us we have simplified our returns policy to make it as straightforward as possible.

Less than 7 days
You have bought your phone in our Online Store or via Telesales: 
If for any reason you are not happy with your new phone or broadband device you have 7 days to return it to us.  To qualify for a full refund the phone needs to be unused and in its original packaging. Just call us on 1800 303 592 and we will send you a prepaid returns envelope. You then have 10 days to return the phone /broadband device to us.

Please note: phones bought in any Meteor store or retail outlet do not qualify for this refund policy.

Less than 28 days – Phone is faulty
If you find that your phone or broadband device is not working properly you have 28 days to return it to a Meteor store regardless of where you bought it (in store, online, over the phone).

If you are not near a store you can call 1800 303 592 and we will send you a prepaid returns envelope. We will assess your phone/ broadband device and depending on the fault we may either offer you a repair, replacement or refund.

More than 28 days – Phone is faulty
If you find that your phone or broadband device is not working properly after the first 28 days, it will be repaired under the terms of the manufacturer’s warranty. You’ll be able to find your warranty information in the instruction booklet or user manual that came with your phone or broadband device, handset warranties range from 12 to 24 months.

iPhone – Phone is faulty
If you have purchased an iPhone (in store, online, over the phone) and you feel that it is not operating correctly, please return it to your nearest Meteor store

The 20% voucher will ship in the box when we dispatch your new handset.

The Meteor Voucher can be used in all Meteor Stores and those displaying the Meteor/ eMobile Dual brand. A list of these stores will be printed on the voucher. The voucher entitles you the customer to 20% off the RRP of any mobile phone accessory (e.g. Cases, Bluetooth Headsets, Memory cards) and is valid to 30th June 2013 subject to availability.

For Pay As You Go orders we accept Mastercard, Visa, Laser or 3V vouchers.

For Bill Pay orders, you can pay by Mastercard, Visa and Lasercard. You will also need to give us your bank details to set up a direct debit which is how your monthly bill will be paid.

Mon - Thursday: If orders are placed before 10am, you will receive your order the next day.

Weekend: If orders are placed before 12pm on Friday we will again do our best for your order to be delivered on Monday. Any other weekend orders will be received after Monday.

You will be asked to sign for it when it arrives. Don't worry if you're not in at the time, a card outlining contact details will be left for you to allow you to make alternative arrangements. (Don't forget sometimes the courier may not have access to leave a note if you live in an apartment. In this instance DPD will post you the attempted delivery docket with details of the holding depot.)

All orders and deliveries are subject to availability and dispatch confirmation.

Bill Pay orders are a little different as delivery of your phone depends on how quickly you send us your signed contract and other documents. Once we receive these and process your order, it will be delivered within 3 working days.

Mon - Thursday: If orders are placed before 10am, you will receive your order the next day.

Weekend: If orders are placed before 12pm on Friday we will again do our best for your order to be delivered on Monday. Any other weekend orders will be received after Monday.

You will be asked to sign for it when it arrives. Don't worry if you're not in at the time, a card outlining contact details will be left for you to allow you to make alternative arrangements. (Don't forget sometimes the courier may not have access to leave a note if you live in an apartment. In this instance DPD will post you the attempted delivery docket with details of the holding depot.)

All orders and deliveries are subject to availability and dispatch confirmation.

Bill Pay orders are a little different as delivery of your phone depends on how quickly you send us your signed contract and other documents. Once we receive these and process your order, it will be delivered within 3 working days.

For Pay As You Go orders you will need your credit card, laser card or 3V voucher number.

For Bill Pay orders you will need:

1. Your bank details – to set up your monthly direct debit
2. Your credit card details – to pay for your online order
3. Proof of ID – you will need to enter the number on your passport, driver’s license, EU National ID Card or International Passport To complete your order you will also need to send us:

-  Proof of ID – A copy of your passport, driver’s license, EU National ID Card or International Passport

-  Proof of address – A recent utility bill, a recent bank statement, a letter from your bank, building society or credit union, a motor or income tax credit or a motor insurance certificate

Note! You may be asked for a deposit when setting up a Bill Pay account .

Pay As You Go customers can contact us here

Bill Pay customers can call us on 1800 777 085

Your despatch email contains an order tracking number. This number can be used on http://www2.dpd.ie/Services/QuickTrack/tabid/222/Default.aspx to locate your order.

For Bill Pay orders, once you send us your documents and your order is approved we will send your phone straight away. If you’ve any queries, call us on 1800 777 085

Once you place your order online, we’re unable to cancel it as it has already been processed at the point of purchase. However, you can return the order once received by following our returns policy.

You will be credited with a full refund when we receive the returned unused item if the phone and all parts are returned in proper condition and have not been used in any way.

For Pay As You Go orders, using the tracking number on your despatch email, you can log onto DPD to track your order.

For Bill Pay orders, please call us on 1800 777 085

What is our returns/repairs policy?
We really hope that you enjoy your new phone or broadband device. However, if you do need to return it to us we have simplified our returns policy to make it as straightforward as possible.

Less than 7 days
You have bought your phone in our Online Store or via Telesales: 
If for any reason you are not happy with your new phone or broadband device you have 7 days to return it to us.  To qualify for a full refund the phone needs to be unused and in its original packaging. Just call us on 1800 303 592 and we will send you a prepaid returns envelope. You then have 10 days to return the phone /broadband device to us.

Please note: phones bought in any Meteor store or retail outlet do not qualify for this refund policy.

Less than 28 days – Phone is faulty
If you find that your phone or broadband device is not working properly you have 28 days to return it to a Meteor store regardless of where you bought it (in store, online, over the phone).

If you are not near a store you can call 1800 303 592 and we will send you a prepaid returns envelope. We will assess your phone/ broadband device and depending on the fault we may either offer you a repair, replacement or refund.

More than 28 days – Phone is faulty
If you find that your phone or broadband device is not working properly after the first 28 days, it will be repaired under the terms of the manufacturer’s warranty. You’ll be able to find your warranty information in the instruction booklet or user manual that came with your phone or broadband device, handset warranties range from 12 to 24 months.

iPhone – Phone is faulty
If you have purchased an iPhone (in store, online, over the phone) and you feel that it is not operating correctly, please return it to your nearest Meteor store

If your phone is under manufacturer warranty, and the fault is not due to misuse or moisture damage, the repair service is free.

Once you have everything you need and have filled in all your details, click the Process Payment button in order for payment to be processed. Please complete the order form in full as requested. For Pay As You Go phones we accept Mastercard, Visa, Laser cards and 3V vouchers as form of payment.

For Bill Pay phones, you can pay by Visa or Mastercard. You will also need to give us your bank details to set up your direct debit which is how your monthly bills will be paid.

What Meteor Sim Only means is you can enjoy the great benefits of the Meteor network for less. We don’t give you a phone just a sim card, so you pay less.You then put that sim card into another Meteor phone or any phone that is not network locked, it’s that easy.

You can get a new number or keep your current number we don’t mind.

With Meteor Sim Only you get all the great value of being a Meteor customer such as no roaming charges in Europe, freebies when you top up, 300 free webtexts a month with MyMeteor and access to unbelievable discounts with Meteor Goodies.

Our Bill pay Sim Only plans start from only €15.25 a month (online) or you can order a free Meteor Pre Pay Sim card and get started with one of our great top up deals.

Ordering online means you can browse and buy from the comfort of your home or office, at a time that suits you.

When you purchase your phone most manufacturers recommend to charge your phone for the first time for 16 hours to ensure that the phone gives you maximum call and standby times.

Make sure that the phone is fully charged. Most manufacturers recommend 16 hours to ensure that the phone gives you maximum call and standby times.

Make sure that the battery is fitted correctly - take it off and replace it.

Is the SIM card inserted? - This is a small gold chip. Is it in the right way? It should only fit one way.

Call your new mobile number from a landline. If you hear a 'deadtone' the phone has not yet been connected.

Switch your phone off and then back on again. Your phone may need to reset before the connection is completed.

Are you in an area where there is coverage? Step outside and try it there just in case the building is stopping the signal getting through - some metal framed buildings can cause problems.

If someone else has a mobile, put your SIM into their phone to see if it works please note Meteor SIM cards need to be used in a phone purchased from the Meteor Online Store. If your SIM doesn't work in the other phone, try theirs in your phone. Now you know whether it is your phone or SIM that is faulty.

If you are interested in getting a car kit installed in your car, Meteor have an independent car kit installation service partner, Audio Cellular Installations Ltd who can be contacted as follows:

Telephone: 01 8142333
Email: sales@aci.ie
Web: www.aci.ie

• MOTOROLA - http://www.motorola.com

• NOKIA - http://www.nokia.com/

• SAMSUNG - http://www.samsungelectronics.com/

• SONY ERICSSON - http://www.sonyericsson.com/

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