How do I get my broken phone repaired?
Give customer care a call if you are having problems with your phone or broadband stick bought from Meteor directly. If we then find that either needs to be repaired you can return it to us by:
- Calling into any Meteor Store and we’ll send away your phone/broadband to be repaired. Store locator
- Walk in service:
We offer a walk-in repair service through our repair agent MPRC at their repair centre in Sandyford, Dublin. If you prefer to use this service you can call into their front desk and can have your phone/broadband stick repaired in as little as three hours. The repair centre is located at:
MPRC Cellular House,
1 Sandyford Park
Sandyford Industrial Estate
Sandyford, Dublin 18
Or
We also have a Walk in Service via Fonemenders who have 6 locations nationwide: fonemenders.ie - By Post
You can post your device to MPRC at:
MPRC Cellular House,
1 Sandyford Park
Sandyford Industrial Estate
Sandyford, Dublin 18
We do however recommend registered post for tracking purposes and using a padded envelope / packaging.
Please also note the following when sending your phone/broadband stick away for repair:
-Remove your SIM Card from your phone/broadband device and store it in a safe place, as this is not required for the repair process.
-Remove your Memory Card (if any) from the phone and store it in a safe place, as this is not required for the repair process.
-Please ensure that you include your name, address, daytime phone number and a description of the fault.
-Please keep a note of the IMEI/ESN number of your phone; this 15 digit number can be found on the label on the back panel of your phone.
-Transfer and/or delete from your phone memory any images, messages or numbers personal to you, these, along with any downloaded materials may be lost during repair.
Meteor will use reasonable efforts to maintain the security of such information, but you acknowledge that Meteor is not liable or responsible for any inadvertent loss or damage to (or to any other materials notified above not to be included as part of the repairs process), or any caused through the necessary repairs process (which may include deletion of information). It is your responsibility to remove and save in advance of sending your phone/broadband for repair.
We will always try to get your phone back to you as quickly as possible.
If your phone is under manufacturer warranty, this service is free, but please be aware that warranty will not cover customer misuse or any liquid damage. Further details of the manufacturer’s warranty can be found provided with your phone/broadband stick .Meteor acts only as a pass-through agent for the purposes of processing any warranty claims.
If your phone/broadband stick is no longer under warranty, our repair centre, or ourselves, will call you and inform you of the cost (minimum €50 ) of repairing your phone before proceeding.
