My phone is not working, what can I check?

When you purchase your phone most manufacturers recommend to charge your phone for the first time for 16 hours to ensure that the phone gives you maximum call and standby times.

Make sure that the phone is fully charged. Most manufacturers recommend 16 hours to ensure that the phone gives you maximum call and standby times.

Make sure that the battery is fitted correctly - take it off and replace it.

Is the SIM card inserted? - This is a small gold chip. Is it in the right way? It should only fit one way.

Call your new mobile number from a landline. If you hear a 'deadtone' the phone has not yet been connected.

Switch your phone off and then back on again. Your phone may need to reset before the connection is completed.

Are you in an area where there is coverage? Step outside and try it there just in case the building is stopping the signal getting through - some metal framed buildings can cause problems.

If someone else has a mobile, put your SIM into their phone to see if it works please note Meteor SIM cards need to be used in a phone purchased from the Meteor Online Store. If your SIM doesn't work in the other phone, try theirs in your phone. Now you know whether it is your phone or SIM that is faulty.