What is Meteor's returns policy?
What is our returns/repairs policy?
We really hope that you enjoy your new phone or broadband device. However, if you do need to return it to us we have simplified our returns policy to make it as straightforward as possible.
Less than 7 days
You have bought your phone in our Online Store or via Telesales:
If for any reason you are not happy with your new phone or broadband device you have 7 days to return it to us. To qualify for a full refund the phone needs to be unused and in its original packaging. Just call us on 1800 303 592 and we will send you a prepaid returns envelope. You then have 10 days to return the phone /broadband device to us.
Please note: phones bought in any Meteor store or retail outlet do not qualify for this refund policy.
Less than 28 days – Phone is faulty
If you find that your phone or broadband device is not working properly you have 28 days to return it to a Meteor store regardless of where you bought it (in store, online, over the phone).
If you are not near a store you can call 1800 303 592 and we will send you a prepaid returns envelope. We will assess your phone/ broadband device and depending on the fault we may either offer you a repair, replacement or refund.
More than 28 days – Phone is faulty
If you find that your phone or broadband device is not working properly after the first 28 days, it will be repaired under the terms of the manufacturer’s warranty. You’ll be able to find your warranty information in the instruction booklet or user manual that came with your phone or broadband device, handset warranties range from 12 to 24 months.
iPhone – Phone is faulty
If you have purchased an iPhone (in store, online, over the phone) and you feel that it is not operating correctly, please return it to your nearest Meteor store