What is Roaming?

Roaming refers to the occasions you use your mobile phone outside of Meteor's local coverage area.

Roaming arrangements between service providers expand the potential area for phone use. While abroad customers can select another carrier and continue to use their mobile phone.

As soon as you arrive at your destination your phone will automatically look for networks to use based on how strong the other operator’s signals are. But, if you’d like to roam using the network Meteor has an agreement with you must select this manually. See below for instructions on how to select a network manually based on your specific handset. If your handset manufacturer is not featured please refer to your user manual.

Choosing networks is free and easy and you can change them whenever you want. Once you’ve manually selected the operator of your choice the network’s name will appear on your phone’s screen.

Below are instructions on how to use your phone’s on-screen menu options to select your preferred foreign network.

Nokia

From the “Menu”

• Select “Settings”
• Under settings go to “Phone”
• Choose “Operator Selection”
• Select “Manual”
• Select Meteor's Preferred Partner Network

Motorola

From the “Menu”

• Select “Settings”
• Select “Network”
• Select “Available Network”
• Select Meteor”s Preferred Partner Network

Sony Ericsson

From the “Menu”

• Select “Settings”
• Select “Connectivity”
• Select “Mobile Networks”
• Select “Network”
• Select Meteor”s Preferred Partner Network

Sagem

From the “Menu”

• Select “Settings”
• Select “Network”
• Select “Selection”
• Select “Manual”
• Select Meteor”s Preferred Partner Network

Samsung

From the “Menu”

• Select “Settings”
• Select “Network Services”
• Select “Network Selection”
• Select “Manual”
• Select Meteor”s Preferred Partner Network

If you are having problems with International calls, please check the following:

• Have you enough credit?
• Are you dialling the correct International access codes?

If you are still experiencing problems, please call Customer Care

The Meteor UK Roaming Product for Bill Pay and Pay As You Go Customers

(To be read in conjunction with Meteor’s General Terms and Conditions)

Definitions

Customer/s

the individual or entity that has subscribed to a Meteor Bill Pay or Pay As You Go product .

Ireland

The 26 counties that comprise Ireland, excluding Northern Ireland.

Bill Pay Customer / s

A Customer who is billed for use of the Services after the Services have been used.

Pay As You Go Customer /s

A Customer who purchases call credit in advance of using the Services.

Product

the Meteor UK Roaming Product to which these terms and conditions apply

Roam/Roaming

An optional service that allows a Customer use a Meteor phone on foreign operators’ networks – in this case specifically in the UK

Services

The mobile telephony services provided by Meteor which enable the Customer to make or receive calls over the Meteor network and any additional services which are available from time to time to include, but not limited to Roaming, WAP, GPRS services, SMS, MMS, internet access and My Meteor Services

The Meteor UK Roaming Product

Is the product to which these terms and conditions apply, providing reduced roaming charges and are only applicable when roaming on the T-Mobile UK Network.

The UK

The United Kingdom of England, Scotland, Wales & Northern Ireland – excluding the Channel Islands and the Isle of Man.

Introduction

These terms and conditions are issued in conjunction with the standard Meteor Terms and Conditions, and relate to the applicable terms and conditions when Meteor Customers Roam in the UK.

Revisions to these Terms & Conditions

Meteor reserves the right to revise these terms and conditions at its’ discretion. Notice of any revision will be published on www.meteor.ie.

Roaming Network

• The Product is only applicable when roaming on the T-Mobile UK Network – Customers who roam using other UK networks are subject to standard roaming charges.
• Meteor Bill Pay Customers will be required to opt-in to avail of the Meteor UK Roaming Product. Bill Pay Customers can opt-in either by texting “TRAVEL” to the Shortcode 50104, online via MyMeteor.ie or by contacting Customer Care at 
  Failure to opt-in will mean that standard roaming rates will apply.
• Meteor Pay As You Go Customers will not be required to opt-in; and will automatically avail of the Product while Roaming in the UK.

Calling Origin and Destination

The Product is applicable to eligible Meteor Customers roaming in the UK, and calling landline and mobile numbers in the following destinations;

• The UK
• Ireland
• The Channel Islands
• The Isle of Man

Calls made by Meteor Customers while Roaming in the UK, to destinations other than those listed above, are subject to standard roaming rates. These can be obtained on the Meteor website here.

Tariffs and Charges

• The Product is only applicable to Meteor tariff plans which Meteor may designate from time to time. There is no representation or warranty that this Product does, or will, apply to any specific, or all, tariff plans.
• Meteor reserves the right to terminate a Customer’s use of Roaming Services where Meteor is of the opinion that same is being used for improper or fraudulent purposes.
• The tariffs and minutes used on the Product cannot be applied to any ‘bundled’ minutes on your existing tariff plan.
• There is no charge applied to Meteor customers roaming in the UK for receiving a call from any mobile telephony network serving either the UK or Ireland pursuant to a valid telecommunications licence.
• Customers will be expected to settle their account in full for all charges incurred for usage of the Services whilst Roaming.
• A connection charge is applicable to Bill Pay customers when making a call on the product. Subject to per minute billing with a 60 second minimum duration.

Terms applying to Pay As You Go Customers Only

• Pay As You Go Customers wishing to utilise the Meteor UK Roaming Product will be subject to Meteor’s standard roaming policy which requires a €60 advance payment to be made, or two bills to be paid in full.
• No connection charge applies when Customers make calls to any destination.
• Customers’ existing out-of bundle tariffs apply to voice calls – the rate you pay in Ireland when you have used up your bundle allowance, is the “out of bundle” rate that you will pay in the UK.
• Subject to per minute billing with a 60 second minimum duration.
• There are no charges for accessing your own voicemail (“171” and 085 5 XXX XXXX).
• When calling another Irish mobile network (including Meteor) subscribers’ voicemail via the “long number”; + 353 8X 5 XXX XXXX, you will be charged the same rate as a Meteor call to an ‘Other Irish Network’.
• Calls to Premium rate numbers are excluded from this Meteor UK agreement and are subject to the standard roaming rates applicable. Calls to Irish Premium Rate numbers are not accessible whilst roaming.

Terms applying to Bill Pay Customers Only

• Calls to Ireland & UK Premium rate numbers are barred for Bill Pay customers..
• When roaming on the T-Mobile UK network, any calls which go to your voicemail will be charged as a call back to Ireland. You can eliminate these charges by amending your phone settings to 'divert all calls to voicemail' before you travel. Please note that this means all calls to you will be diverted to your voicemail and your mobile phone will not ring but you will not be charged for these calls. You will receive notification of new voicemails normal. When you dial 171 to retrieve your messages while on the T-Mobile network you will be charged a connection fee of 29cent and a rate of 20cent per minute thereafter.
• Subject to per minute billing with a 60 second minimum duration.

Fair Use Policy

• Meteor reserves the right to restrict, suspend or terminate any Customer’s use of the Meteor UK Roaming Product if in Meteor’s opinion the Product is being used improperly or fraudulently and to ensure that there are no adverse financial or other effects suffered by Meteor for Customers usage of the UK partner network (T-Mobile UK).

General

• The Product is applicable to eligible Meteor Customers roaming in the UK, and calling landline and mobile numbers in the following destinations; The UK, Ireland, The Channel Islands and The Isle of Man.
• Calls made by Meteor Customers while Roaming in the UK, to destinations other than those listed above, are subject to standard roaming rates. These can be obtained on the Meteor website here.
• Business Customers wishing to utilise the Meteor UK Roaming Product should contact Business Support  in advance of your trip, to ensure that roaming is enabled.

Tariffs and Charges

• The Product is only applicable to Meteor tariff plans, which Meteor may designate from time to time. There is no representation or warranty that this Product does, or will, apply to any specific, or all, tariff plans.
• Meteor reserves the right to terminate a Customer’s use of Roaming Services where Meteor is of the opinion that same is being used for improper or fraudulent purposes.
• The tariffs and minutes used on the Product cannot be applied to any ‘bundled’ minutes on your existing tariff plan.
• There is no charge applied to Meteor customers roaming in the UK for receiving a call from any mobile telephony network serving either the UK or Ireland pursuant to a valid telecommunications licence.
• Customers will be expected to settle their account in full for all charges incurred for usage of the Services whilst Roaming.

Business Customers

• The Product is only applicable when roaming on the T-Mobile UK Network – Customers who roam using other UK networks are subject to standard roaming charges.
• Meteor Business Customers will not be required to opt-in; and will automatically avail of the Product while Roaming in the UK.
• No connection charge applies when Customers make calls to any destination.
• Customers’ existing out-of bundle tariffs apply to voice calls – the rate you pay in Ireland when you have used up your bundle allowance is the “out of bundle” rate that you will pay in the UK.
• There are no charges for accessing your own voicemail (“171” and 085 5 XXX XXXX) whilst roaming in the UK.
• When calling another Irish mobile network (including Meteor) subscribers’ voicemail via the “long number”; + 353 8X 5 XXX XXXX, you will be charged the same rate as a Meteor call to ‘Other Irish Network’.
• Calls to Premium rate numbers are excluded from this Meteor UK agreement and are subject to the standard roaming rates applicable. Calls to Irish Premium Rate numbers are not accessible whilst roaming.
• Subject to per minute billing with a 60 second minimum duration.

Fair Use Policy

Meteor reserves the right to restrict, suspend or terminate any Customer’s use of the Product if in Meteor’s opinion the Product is being used improperly or fraudulently and to ensure that there are no adverse financial or other effects suffered by Meteor for Customers usage of the UK partner network (T-Mobile UK).

Top Up your Meteor Pay As You Go account, wherever and whenever you choose, using any of the Top Up methods below:

1. Top Up Direct

Never be short of credit again with Meteor Top Up Direct. Whatever the time, wherever you are, Meteor Top Up Direct lets you top up your phone at the touch of a button.

To Top up your phone, using a credit or debit card:

• Just call Meteor Top Up Direct on 1740 & follow the simple steps to set up the service on your account (here you can choose a 4 digit Top Up code which will allow you to do even faster top ups in the future).
• Once you have completed a successful top up via 1740, you can also top up via text at home or while roaming. Text TOPUP followed by the amount you wish to top up by followed by a space & the last 4 digits of your credit card number to 50022.
• For eg. if you wish to top up by €20, text TOPUP20 xxxx to 50022 (where no top up amount is given, you will automatically be topped up by €20).
• With Top Up Direct, you can top up in any of the following amounts: €20, €25, €30, €40, €50 & €60.

Minimum of €20 top up is required for Top Up Direct

• Terms & Conditions

2. At any AIB, Bank of Ireland or permanent tsb ATM

You can Top Up at any AIB, Bank of Ireland or permanent tsb ATM.

It's easy… simply insert your ATM card and follow the instructions on screen. Your Top Up will be delivered directly to your mobile.

3. Using AIB or permanent tsb Text Top Up Service

If you're an AIB or permanent tsb customer, you can Top Up by sending a text message from your mobile. To find out more about this service click here for AIB or here for permanent tsb.

4. Using AIB or permanent tsb Internet Banking

If you're an AIB or permanent tsb customer, you can Top Up your account through their Internet Banking service. For AIB click here to find out more. For permanent tsb click here to find out more. 

5. Top Up Vouchers & Vending Machines Nationwide

Meteor Top Up vouchers are available from over 7,000 outlets and vending machines nationwide.

• back to top

Whilst Roaming, calls from other parties going to your voicemail are treated and charged as a call back to Ireland. Accordingly, you might, to eliminate these charges, change your phone setting to ‘cancel all call diverts’ before you travel. Additionally whilst Roaming, when you dial into your voicemail to retrieve your messages, this call will be treated and charged as a standard call back to Ireland.

Take it anywhere, even abroad.

You can use Broadband To Go in a number of countries. Before you go anywhere, just give us a call or check online to find out if we have a Broadband Roaming Agreement with the country you’re visiting, and if so, we will set up roaming on your account.

When you’re abroad, Broadband To Go costs 1c per kB and is not included in your monthly allowance. 1c per kB is the equivalent of €10.24 per MB.

Call us on 1800 333 085 before you travel for the first time so we can talk you through the charges in the destination your are travelling to and then we can set up roaming on your account.

Countries covered within our
Broadband Roaming Agreement

Deposit or pre-payment to activate such services may be required.