UK & NI Roaming Terms and Conditions (Personal)
The Meteor UK Roaming Product for Bill Pay and Pay As You Go Customers
(To be read in conjunction with Meteor’s General Terms and Conditions)
Definitions
Customer/s
the individual or entity that has subscribed to a Meteor Bill Pay or Pay As You Go product .
Ireland
The 26 counties that comprise Ireland, excluding Northern Ireland.
Bill Pay Customer / s
A Customer who is billed for use of the Services after the Services have been used.
Pay As You Go Customer /s
A Customer who purchases call credit in advance of using the Services.
Product
the Meteor UK Roaming Product to which these terms and conditions apply
Roam/Roaming
An optional service that allows a Customer use a Meteor phone on foreign operators’ networks – in this case specifically in the UK
Services
The mobile telephony services provided by Meteor which enable the Customer to make or receive calls over the Meteor network and any additional services which are available from time to time to include, but not limited to Roaming, WAP, GPRS services, SMS, MMS, internet access and My Meteor Services
The Meteor UK Roaming Product
Is the product to which these terms and conditions apply, providing reduced roaming charges and are only applicable when roaming on the T-Mobile UK Network.
The UK
The United Kingdom of England, Scotland, Wales & Northern Ireland – excluding the Channel Islands and the Isle of Man.
Introduction
These terms and conditions are issued in conjunction with the standard Meteor Terms and Conditions, and relate to the applicable terms and conditions when Meteor Customers Roam in the UK.
Revisions to these Terms & Conditions
Meteor reserves the right to revise these terms and conditions at its’ discretion. Notice of any revision will be published on www.meteor.ie.
Roaming Network
- The Product is only applicable when roaming on the T-Mobile UK Network – Customers who roam using other UK networks are subject to standard roaming charges.
- Meteor Bill Pay Customers will be required to opt-in to avail of the Meteor UK Roaming Product. Bill Pay Customers can opt-in either by texting “TRAVEL” to the Shortcode 50104, online via MyMeteor.ie or by contacting Customer Care at
Failure to opt-in will mean that standard roaming rates will apply. - Meteor Pay As You Go Customers will not be required to opt-in; and will automatically avail of the Product while Roaming in the UK.
Calling Origin and Destination
The Product is applicable to eligible Meteor Customers roaming in the UK, and calling landline and mobile numbers in the following destinations;
- The UK
- Ireland
- The Channel Islands
- The Isle of Man
Calls made by Meteor Customers while Roaming in the UK, to destinations other than those listed above, are subject to standard roaming rates. These can be obtained on the Meteor website here.
Tariffs and Charges
- The Product is only applicable to Meteor tariff plans which Meteor may designate from time to time. There is no representation or warranty that this Product does, or will, apply to any specific, or all, tariff plans.
- Meteor reserves the right to terminate a Customer’s use of Roaming Services where Meteor is of the opinion that same is being used for improper or fraudulent purposes.
- The tariffs and minutes used on the Product cannot be applied to any ‘bundled’ minutes on your existing tariff plan.
- There is no charge applied to Meteor customers roaming in the UK for receiving a call from any mobile telephony network serving either the UK or Ireland pursuant to a valid telecommunications licence.
- Customers will be expected to settle their account in full for all charges incurred for usage of the Services whilst Roaming.
- A connection charge is applicable to Bill Pay customers when making a call on the product. Subject to per minute billing with a 60 second minimum duration.
Terms applying to Pay As You Go Customers Only
- Pay As You Go Customers wishing to utilise the Meteor UK Roaming Product will be subject to Meteor’s standard roaming policy which requires a €60 advance payment to be made, or two bills to be paid in full.
- No connection charge applies when Customers make calls to any destination.
- Customers’ existing out-of bundle tariffs apply to voice calls – the rate you pay in Ireland when you have used up your bundle allowance, is the “out of bundle” rate that you will pay in the UK.
- Subject to per minute billing with a 60 second minimum duration.
- There are no charges for accessing your own voicemail (“171” and 085 5 XXX XXXX).
- When calling another Irish mobile network (including Meteor) subscribers’ voicemail via the “long number”; + 353 8X 5 XXX XXXX, you will be charged the same rate as a Meteor call to an ‘Other Irish Network’.
- Calls to Premium rate numbers are excluded from this Meteor UK agreement and are subject to the standard roaming rates applicable. Calls to Irish Premium Rate numbers are not accessible whilst roaming.
Terms applying to Bill Pay Customers Only
- Calls to Ireland & UK Premium rate numbers are barred for Bill Pay customers..
- When roaming on the T-Mobile UK network, any calls which go to your voicemail will be charged as a call back to Ireland. You can eliminate these charges by amending your phone settings to 'divert all calls to voicemail' before you travel. Please note that this means all calls to you will be diverted to your voicemail and your mobile phone will not ring but you will not be charged for these calls. You will receive notification of new voicemails normal. When you dial 171 to retrieve your messages while on the T-Mobile network you will be charged a connection fee of 29cent and a rate of 20cent per minute thereafter.
- Subject to per minute billing with a 60 second minimum duration.
Fair Use Policy
- Meteor reserves the right to restrict, suspend or terminate any Customer’s use of the Meteor UK Roaming Product if in Meteor’s opinion the Product is being used improperly or fraudulently and to ensure that there are no adverse financial or other effects suffered by Meteor for Customers usage of the UK partner network (T-Mobile UK).
