Returns information:
If you wish to return your purchase, you have 14 days to return it to us for a full refund. If you find that your phone is not working properly, you have 28 days to return it either through our online returns form below or to a store for a refund or exchange.
To return your order, simply follow the instructions below.
Phones bought in retail stores:
Simply bring your phone back in to one of our stores and we will process the return for you.
Phones bought in our online store:
- Fill in our online store returns form
- Choose whether you would like to return or replace your purchase.
- We will send a postage paid addressed envelope to your address.
- Return your order in its original packaging along with your delivery docket.
If you're returning your order due to a fault within 28 days, you can indicate whether you require a refund or a replacement. Remember if your phone is faulty and you have purchased it on the online store, you can return to one of our stores. We are unable to offer refunds or exchanges on phones that have been physically damaged.
iPhone Returns
If you have purchased an iPhone online and you feel that it is not operating correctly, please return it to your nearest Meteor store or post to:
Fónfix
1 Sandyford Business Park
Sandyford Industrial Estate
Dublin 18
We recommend registered post for tracking purposes and using a padded envelope / packaging.
Please also note the following when sending your iphone for repair:
- Remove your SIM Card from your iphone and store it in a safe place, as this is not required for the repair process.
- Remove your Memory Card (if any) from the phone and store it in a safe place, as this is not required for the repair process.
- Please ensure that you include your name, address, daytime phone number and a description of the fault.
- Please keep a note of the IMEI/ESN number of your phone; this 15 digit number can be found on the label on the back panel of your phone.
- Transfer and/or delete from your phone memory any images, messages or numbers personal to you, these, along with any downloaded materials may be lost during repair.
Meteor will use reasonable efforts to maintain the security of such information, but you acknowledge that Meteor is not liable or responsible for any inadvertent loss or damage to (or to any other materials notified above not to be included as part of the repairs process), or any caused through the necessary repairs process (which may include deletion of information). It is your responsibility to remove and save in advance of sending your phone/broadband for repair.
We will always try to get your phone back to you as quickly as possible.
If your phone is under manufacturer warranty, this service is free, but please be aware that warranty will not cover customer misuse or any liquid damage. Further details of the manufacturer's warranty can be found provided with your phone/broadband stick. Meteor acts only as a pass-through agent for the purposes of processing any warranty claims.
