I can't make calls
If you are experiencing problems with making phone calls, please check the following:
- Error message: Please check what error message you are receiving when trying to make a call. This message can give you a clue as to what could be wrong.
- Credit: If you are a Pay As You Go customer check that you have enough credit to make a phone call. (click here to find out how to check your balance)
- Network: Is there any network signal showing on your handset? If not then you could be in an area with poor coverage.
- Number: What number(s) are you attempting to call?
- Active phone account: You can call Customer Care and double check your phone is active on the Meteor system