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Lost Sim

Replacement SIM card

There are a number of reasons why a customer would need a replacement SIM card, the main ones being;

  1. They entered both their PIN and then their PUK incorrectly, leaving their SIM card blocked and out of use.
  2. They have lost their SIM.

Procedure for requesting a replacement SIM

You need to call Customer Care and request a replacement SIM, as well as outlining the reasons why you need it.

  • The new SIM card will be posted to you, usually arriving within 5 working days.
  • When you receive the SIM, it will be inactive. You need to call our Customer Care team to get it activated so you can start using it.
  • Please note: Our Customer Care team will only send out a replacement SIM to you if you are registered with Meteor.
  • You may be charged for replacement SIM cards.