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SIM / PIN / Other security Numbers

Definitions:

SIM (Subscriber Identity Module):

This refers to the small chip / card that contains the phone's identity. It stores information such as:

  • The network you are on i.e Meteor
  • Your mobile number
  • Your name and whether you have registered with the Meteor network
  • Your messages and phone directory (unless you have otherwise saved them straight to your phone and not your SIM.)

Thus, a SIM becomes your own personal phone account and you have a key to access this account - which is referred to as your PIN.

PIN (Personal Identity Number):

When you receive a new phone and new account with Meteor, you will receive a SIM in your Meteor pack as well as a PIN number. Once you have fully charged your phone and are ready to start using it, you insert the SIM into the back of the phone, turn it on, and enter the PIN number you were given. Once you enter it correctly, your phone is now ready for use.

If you incorrectly enter your PIN more than 3 times, you will be asked to enter a second security code to allow you back into your phone. The second code is called the PUK code.

PUK (Personal Unlocking Key):

A PUK code is the second level for unlocking your phone, when you have entered your PIN incorrectly more than 3 times. This code is found with all of your starter information when you first become a new Meteor customer.