Meteor offers a range of services and devices to meet the needs of its customers', including our older customers and people with disabilities. This section seeks to inform you about the various features and services that are available to Meteor customers. A Consumer guide designed to assist people with disabilities and older people can be found by clicking here. The Guide is the product of a the combined input of the National Disability Authority, ComReg, fixed line and mobile operators and a host of representative disability organisations.
Meteor is continually increasing the range of services and support that are provided on-line, therefore many of your product or service requirements are likely to be addressed through www.meteor.ie . Should you need further assistance, you can chat to our care tem over web chat, by phone, fax or email. For further details and for a list of our retail stores click here.
Topping up you Pay as You Go Service
Meteor provides a number of options for topping up your Pay as You Go account. For customers using a debit or credit card, you can top-up by calling 1740 and having registered your card, you will then have the additional option of using the Top-up Direct service which allows you to top-up independently by SMS or on-line. You can also schedule a recurring top-up by calling 1740. For customers using cash, you can purchase a top-up voucher and apply the voucher to your account by calling 1740 or by Freetexting your Voucher code to the short code 50103. For full details click here.
The growth in the range of facilities that are available on-line has enhanced accessibility for many disabled users. Meteor has invested in its on-line billing capabilities with a view to improving accessibility for all customers while reducing the unnecessary financial and environmental cost that arises from the production of paper bills. For more detail on going paperless click here. Our on-line bills are screen reader compatible and can be magnified on-screen or for printing. Meteor continues to provide paper bills to customers that need them and if required, can provide various paper formats including braille, to customers that cannot access alternative formats.
Phone listings are available free of charge at www.eircomphonebook.ie. If you are unable to use the online or printed phonebook due to a sensory or physical disability or medical condition, Meteor can provide you with free access to eircom 196 directory enquires. To access the registration form click here.
The service operates as follows:
First dial 196. The agent will then ask you, in sequence, for your PIN number, your name, and the name and address of the person/company whose number you require.
Customers should have a means of recording the numbers close to hand.
If for any reason you are unable to make the call yourself, you can have somebody else do so on your behalf.
Phone Testing & Returns
Meteor seeks to ensure that the devices that it sells satisfy international standards for compatibility with hearing aids. Furthermore our retail representatives are tasked with ensuring that customers are sold devices that best suit their requirements. Should you discover that the device that you have purchased is not compatible with your hearing aid/cochlear implant, a refund or replacement can be offered, provided that this is sought within 14 days of the purchase.
Code of Practice for handling complaints
Meteor operates a Code of Practice that is designed to foster open and fair dealings with respect to the handling of complaints. The Code outlines a minimum set of standards that apply to the handling of complaints by Meteor. For more information click here.
Choosing the Price Plan, Communications Medium and Billing that Best Suits You
Meteor offers a range of price plans to suit a variety of needs, whether your priority is Voice, Data or SMS. You can get full details of the plans on offer on-line (click here for Pay as You Go and here for Billpay), by contacting our Care team or calling into a Meteor store (see "Contacting Meteor" above for full contact details).
You can choose your preferred billing format and how Meteor may contact you in respect of our latest offers when you apply for service, on-line or by contacting our care team. Options include no contact or contact by phone, SMS, email or by post.
Meteor has listed its recommended Meteor mobiles for elderly people and people with disabilities. To view the current list click here. You can also view our top tips for choosing and making the most of you mobile phone here.