Forgot your PIN?

Which PIN have you forgotten? Is it your customer care or your phone PIN?

  • Your MyMeteor or Customer Care PIN
    Your customer care PIN is a PIN number used by customer care representatives to verify your account. It is also used to log in to MyMeteor and our MyMeteor mobile app.
  • Your phone PIN
    Your phone PIN is a PIN number on your phone/SIM card. Your phone may request this PIN when you turn on the phone.